Avanti Landscaping Company Limited Warranty Policy

Our Commitment to Quality At Avanti Landscaping Company, we pride ourselves on delivering high-quality landscaping services and materials for our clients in Toronto. This Limited Warranty Policy outlines our commitment to the workmanship and materials used in your project, effective from the date of substantial completion. We aim to provide clear expectations and a fair process for addressing any potential concerns that may arise post-installation. Warranty Periods Avanti Landscaping Company provides the following limited warranty periods for the different aspects of your landscaping project:

Service / Material Category	Warranty Duration
General Workmanship	2  Year
Hardscape Installation (Workmanship)	Up to 5  Years
Trees & Shrubs (Supplied & Installed)	Up to 1 Year (Conditional, see Softscape Policy) People can purchase extended warranty
Sod Installation (Supplied & Installed)	30 Days (Conditional, see Softscape Policy)
Irrigation Systems (Parts & Labour)	2 Year ( Years if specified in contract )

Note: The warranty commences once project is paid in FULL Scope of Coverage This warranty covers defects in installation labour (“Workmanship”) performed by Avanti Landscaping Company personnel. It also covers defects present at the time of installation in materials supplied and installed by Avanti Landscaping Company, subject to the specific terms below. For certain manufactured products (e.g., concrete pavers, retaining wall blocks, synthetic turf), the warranty on the structural integrity or longevity of the material itself is provided directly by the manufacturer. Avanti Landscaping Company will provide available manufacturer warranty documents to the Client upon request and may assist in facilitating a claim with the manufacturer for material defects during our workmanship warranty period, but we do not provide a separate long-term warranty on these manufactured materials beyond our installation workmanship guarantee. Specific Service Policies

• Softscape Warranty (Plants, Sod)

• • Trees & Shrubs: Plant material (trees and shrubs only) supplied and installed by Avanti Landscaping Company is warranted for a period of one (1) year from the date of installation, conditional upon adherence to proper care. This is a one-time replacement warranty. Replacement is contingent upon the Client demonstrating adherence to the watering and maintenance schedule detailed in the Avanti Landscaping Plant Care Guide provided upon project completion. The presence and proper use of a functioning irrigation system may be required for warranty validity. Plants that fail due to conditions outlined in the Exclusions section (e.g., neglect, pests, extreme weather, animal damage) are not covered.
  • Exclusions: This plant warranty specifically excludes annuals, perennials, bulbs, groundcovers, plants installed in containers, plants transplanted from other locations on the property, and any plant material supplied by the Client.
  • Replacement Timing & Substitution: Warranted plant replacements will typically be scheduled for the next appropriate planting season (spring or fall) to maximize survival chances. Due to nursery stock availability, Avanti Landscaping Company reserves the right to substitute a failed plant with a suitable alternative of similar size and value if the original variety is unavailable.
  • Sod Installation: New sod supplied and installed by Avanti Landscaping Company is warranted for a period of thirty (30) days from the date of installation, covering only the initial health and successful rooting of the sod. This warranty is conditional upon the Client strictly following the watering and care instructions provided in the Avanti Landscaping Plant Care Guide. After 30 days, the health and maintenance of the lawn become the sole responsibility of the Client. This warranty does not cover issues such as thinning, pests, diseases, weed growth, moss, colour matching to existing turf, or damage appearing after the initial 30-day period.

• Hardscape Warranty (Patios, Walkways, Retaining Walls, Woodwork)

• • Workmanship: Avanti Landscaping Company warrants its hardscape installation workmanship for a period of up to 5 years from the date of that the project is paid in full  This covers defects directly resulting from the installation process.
  • Settlement/Heaving: For interlocking pavers and flagstone patios/walkways installed on a standard aggregate base, this warranty covers settlement or heaving exceeding 3/8 inch (9.5mm) relative to adjacent undisturbed units within the 2-year period. For retaining walls, coverage applies to significant structural issues like leaning, bulging, or sinking directly attributable to installation errors within the 2-year period. Minor, uniform settling may be considered normal and is not covered.
  • Material Warranties: The warranty on the hardscape materials themselves (e.g., pavers, wall blocks, caps, lumber) against defects in the product is limited to the warranty provided by the manufacturer. We will assist in facilitating claims with the manufacturer where appropriate during our workmanship warranty period.
  • Exclusions: This hardscape warranty specifically excludes:

• • • Naturally occurring phenomena in materials, such as efflorescence (white powdery deposit) on concrete products , minor hairline cracks (less than 1/4 inch or 6mm) in concrete or masonry , natural colour fading or variations , and the natural weathering of wood (checking, minor cracking, twisting, fading).
    • Damage caused by de-icing salts, harsh chemicals, or abrasive cleaning methods not recommended by the material manufacturer.
    • Damage resulting from excessive loading (e.g., vehicle traffic on pedestrian areas), impact, or misuse.
    • Issues arising from external factors such as underlying soil subsidence not related to base preparation, hydrostatic pressure, invasive tree roots, poor site drainage not addressed within the contract scope, or other site conditions beyond our control.

General Exclusions (Applicable to All Warranties) This Limited Warranty does not cover damage or defects resulting from:

• Client Actions: Failure to provide proper and timely maintenance, including adequate watering, fertilization, pruning, or adherence to specific care instructions provided in the Avanti Landscaping Plant Care Guide ; neglect ; misuse or improper use of the installation ; application of harmful chemicals (e.g., improper herbicides, excessive de-icing salts) ; failure to provide necessary site information if requested (e.g., private utility locations) ; failure to properly winterize irrigation systems.
• Environmental Factors: Acts of Nature, Force Majeure, or extreme weather events including, but not limited to, floods, drought, high winds, ice storms, abnormal frost, fire, or earthquakes ; damage caused by pests, insects (e.g., grubs), animals (wild or domestic), or disease.
• Material Nature: Normal wear and tear appropriate for the materials and installation ; inherent characteristics and natural changes in materials as described under Hardscape Exclusions ; decomposition of organic mulches.
• Site Issues: Problems arising from pre-existing site conditions not addressed within the contract scope (e.g., poor drainage, unstable subsoil, hidden obstructions like large rocks or old foundations) ; damage from tree roots not removed as part of the contract ; damage to unmarked private utilities.
• Third Parties: Damage caused by accidents, vandalism, third-party negligence, vehicles, machinery, or work performed by other contractors or individuals after project completion.
• Contractual: Issues related to materials supplied by the Client ; transplanted materials ; items sold on clearance or explicitly excluded in the contract.

Client Responsibilities To ensure the validity of this Limited Warranty, the Client must:

1. Provide Proper Maintenance: Adhere to all recommended care and maintenance procedures for both hardscape and softscape elements, as outlined in the Avanti Landscaping Plant Care Guide and any specific instructions provided. This includes, but is not limited to, regular and adequate watering, fertilization, pruning, weeding, and cleaning.
2. Notify Promptly: Inform Avanti Landscaping Company in writing (see Claim Procedure below) immediately upon discovering any potential defect or issue believed to be covered under this warranty. Undue delay in notification may affect the claim.
3. Ensure Full Payment: Ensure the project account is paid in full according to the terms of the contract. This warranty is void if the Client’s account is past due.
4. Irrigation System Care (If Applicable): Ensure any installed irrigation system is properly winterized (professionally blown out) before freezing temperatures and correctly started up in the spring.

Warranty Claim Procedure Should you believe you have an issue covered by this Limited Warranty, please follow these steps:

1. Notification: Contact Avanti Landscaping Company in writing as soon as possible after discovering the potential issue, and within the applicable warranty period. Email notification is preferred.
2. Required Information: Your written notification must include:

• • Your name, address, and contact information.
  • The date the issue was first observed.
  • A detailed description of the specific concern or defect.
  • Clear photographs illustrating the issue.

3. Assessment: Upon receipt of your written claim, Avanti Landscaping Company will acknowledge receipt (typically within 2-3 business days) and schedule an assessment or site inspection, usually within 5-10 business days, weather permitting.
4. Determination & Remedy: Following assessment, Avanti Landscaping Company will determine, in its reasonable judgment, whether the issue is covered under the terms of this Limited Warranty. If the claim is deemed valid, Avanti Landscaping Company will, at its sole discretion, repair or replace the defective workmanship or material to correct the issue. Repairs or replacements will be scheduled based on seasonal appropriateness (especially for plants) and workload.

Limitations of Liability This Limited Warranty represents the sole and exclusive warranty provided by Avanti Landscaping Company concerning the project. The remedies provided herein (repair or replacement at Avanti Landscaping’s discretion) are the Client’s exclusive remedies. Avanti Landscaping Company shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to damage to property not part of the original contract scope, loss of use, or costs associated with temporary relocation. The total liability under this warranty is limited to the original contract price of the specific defective item or installation area. This warranty is provided to the original Client only and is non-transferable. This warranty is void if the Client’s account is not paid in full as per the contract terms. Governing Law This Limited Warranty shall be governed by and construed in accordance with the laws of the Province of Ontario.